I am totally disappointed and upset with laterooms.com. I made a booking one day before checking in to a hotel in Taipei as it was a sudden change of plans.I received the confirmation email and I head to the hotel next day but to find out that they did not receive my booking( I realized that it is not instant booking via the website). And to make things worse,they did not have the room type that I wanted available(family room). After much negotiation we have to compromise with small room and higher price. The hotel have tried their best to help us with this situation.I tried to call the international customer service number provided by laterooms but was unable to contact them. I don't feel safe using laterooms anymore.
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