I've been booking agoda for my travels and lately even the local travels, i book from them. At first I was booking them because of the reliability and the sense of security I get because I get what I paid for (not a scam) but on our recent travel to thailand, they made me realize that their service is really beyond par because I had this instance wherein my friend booked the hotel for us and then when circumstance changed and she won't be coming with me anymore, I had to assume the reservation under my name and have someone tag along instead... Agoda's agents really made a quick follow up with the hotel and they were able to find way wherein I don't have to cancel the booking and instead rename the hotel reservation under my name without penalties/charges from the hotel.
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