Ordered an item for my dog in Novmber. They took payment via PayPal straight away. I had not received the item 10 days later. I sent an email and received a reply advising the item was out of stock and should be arriving shortly. A week later I had not heard anything and sent another email requesting that I cancel the order and asked for a refund. Since then I have not received any further contact! I have sent 3 further emails made numerous calls waiting on hold for over an hour at a time with still no answer other than "sorry for the delay all of our operators are currently busy please hold the line and we will answer your call as soon as possible"! Really? Worst online company that I have dealt with. I will now have to raise a dispute via PayPal. Cheap price cheaper service!!!
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