Austin Barnes´ profile

Reviews (1)

Barker and Stonehouse

Very Poor Service

This review email came 2 minutes after the reply to my complaint so bad timing. I waited 16 days to get a mirror which was supposedly in stock and rang 3 times to find out where it was, I got apologies off customer service but nobody ever rang me back like they were supposed to. When we arrived to collect it, we were told go upstairs and sign for it, then when we came back down it was just propped up against a unit, its a big heavy mirror and we were offered no assistance whatsoever, it was 2 men in the shop and they just watched us struggle. I complained and the response was poor, just sorry it took so long next time it won't and you should bring someone with you to collect things!

13 December 2012

Reply from Barker and Stonehouse

Thank you for your comments Mr Barnes.

Please accept our apologies for your inconvenience, but as per our 'Click and Collect' information page, due to different stores staffing levels, we do advise that you bring a friend to help with collection of goods. We also offer a personal delivery service to the room of your choice (subject to access) as an alternative. We hope the mirror looks great in your home and offers you many years of service.

Warm regards,
Barker and Stonehouse

Austin Barnes´ profile

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Austin Barnes
United Kingdom