I ordered a greenhouse online for my son on the 3rd December and received no email confirmation of the order as promised . I rang the firm on the 5th and was told an email had been sent following the order. I checked they had the right address and asked them to send it again. I still received no email confirmation. The first indication of life that I have received from the firm was your communication on the 11th with a request for a review, which was followed by an email from my son to say that they had contacted him with a delivery date.
As an old granny suspicious of online purchasing, it would have been a great help to know that things were above board, particularly as the money had gone out of my account the day following my order. We are still awaiting delivery so I can only hope that there are no further problems.
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