I bought an electric guitar in a box set with the amp for my son's birthday. Unfortunately when he opened it we saw that it had been used and was scratched, it was obviously a return. I contacted the epsom store and they couldn't have been more helpful. They changed the guitar etc and added a book to say sorry for the inconvenience.
Obviously Fender had sent the box set to the store so it wasn't their fault.
All sorted now and one happy boy playing his guitar!
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