Tesco

I don't know if my daughter's Christmas present will arrive

I'm completely ticked off with this. My brother ordered a Xmas present for my daughter and the expected delivery date is almost 1 week ago. I can't get details from Hermes, because their website gives minimal info. I can't ring or email them because they don't make it possible; I can't talk to a human at Tesco because their system hangs up on you! and even lodging this complaint with them won't work because for that my password won't work!!! NEVER AGAIN with Tesco!!