Dear My Name Necklace,
As stated above, when you give someone tracking information it is so that the person who has ordered something, paid for it and expects it to arrive at their home (probably as a gift or such) can follow its progress, know where it is and be confident in its delivery. Also, a phone number should be included and a customer service representative should be able to answer all questions about that order. People are putting their trust in you to not only take money out of their bank accounts, but to produce a product as described with confidence. A thriving business has good contact information, good tracking information and good customer service. #wordstothewise
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