We've hired this boat (Brilliant Light 2) on two previous Short Break weekends and know it well, as it's a really good design we think (good visibility from central steering and a wind-back central coachroof) plus 2 toilets in less than 36 foot. But on arrival Saturday morning 6th Ocotber 2012 (we couldn't get the Friday off work and had to be back to work Monday 9am - so cruising time was of the essence), despite the fact we'd informed Herbert Woods we'd be arriving 9am Sat for a prompt departure - we arrived 09.10 to find the boat all locked up (pretty pointless being locked up anyway in a busy boatyard on a Saturday!). So we rushed the long walk to Reception who said go to shed X to ask for the key - we were then told at Shed X they were on a tea break and to come back in 15 mins!! I blew my top at this back in Reception (by now we'd lost about 30 mins of expensive cruising time), so they then sent a man round with the key. BUT the key wouldn't open the rear door, and there's no other way in when all's secured for the night. By now it was 09.45 and they had to send for a fitter to get into the boat as the lock was knackered. By now we'd lost 75 mins of cruising time (which is charged at about £250 per day for this boat in October - i.e. about £25 an hour per daylight hour - but I was later told I'd have to negotiate with the Yard Manager for any compensation for time lost. So - it was SMAMBOLIC SERVICE on this occasion, and no form of partial refund or credit note was offered .
We’ve now had our new radiator fitted by an electrician and it looks great, works perfectly and the LED control panel is a super feature.
I have taken three photos of Before (1) and After (2) images re your Sales Delivery Note invitation to send in images in exchange for a small refund? I look forward to your reply! Forecast of the worst UK winter for 20 years? - Who cares? - in our super new cosy bathoom with a new Hudso Chromo radiator from geyser !
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