Customer´s profile

Reviews (3)

Excellent site, sales, backup, but delivery men rather uninterested

Pleased with everything, but I had to work on the delivery people to get them to take the old machine away (which I had paid for). Plus they left a mess in the hall.

10 April 2014

Reply from

Hi Customer

Thanks for your review.

I’m glad to hear your order went well and that you’re pleased.

Sorry to hear that the drivers may not have been too impressive. They should have had details on their paperwork to collect the old one, sorry to hear there was difficulty. I’ll certainly feed this back to our Quality Team.

If there is anything else I can help you with please don't hesitate to contact me.

We're open between 8am and 10pm daily to help you and can be called on 0844 3249222, or through an email to We look forward to hearing from you again soon.

Many Thanks

Martin Longworth
Customer Advisor


Excellent service thank you

True Service bent over backwards to provide an excellent service in response to my various requests. I have received the products, which are exactly as True Service explained and I am very satisfied with both the service and the product.

Parts Gateway

Lack of detail

I used Parts Gateway to buy a spare part for my vehicle, but I found that I was not able to access sufficient information about the part I was ordering prior to actually placing he order. The result was that I received very good service from the supplier but I was not confident that I would receive the part I needed.

Customer´s profile

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United Kingdom