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What's the point in paying extra?

I paid extra yesterday (12/12/12) to have a package delivered today, as it is needed urgently. The delivery time was meant to be between 15:20 and 16:20. Imagine my surprise that it's now 17:30 and it still hasn't materialised.

Items in that package were needed for this evening, but that's of course now out of the question. I've got to leave work now (the delivery address) now, so will definitely not be getting my stuff today.

I honestly wonder what the point in paying extra for next day delivery is if it's not ever going to happen. I'd write it off as an isolated incident if it wasn't abundantly clear that DPD are absolutely useless.

19 December 2012

Reply from DPD UK

Hi Ben,

Really sorry to see that your delivery was delayed. I see it was delivered the next day - was everything okay when we visited?

Apologies for any inconvenience. Please email me at if you require any assistance or further information.

Kind regards,


Ben Penty´s profile

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Ben Penty
Walton-on-Thames, United Kingdom