Terry Cee´s profile

Reviews (1)

Tyre Shopper

Prices are great, care for customer is zero

Cheaper Westlake tyres through TyreShoppers than National Tyres, so I placed an order,
2 Tyres should have been with National Tyres on Sunday for a fitting booked from Monday PM. I drove to the appointment, - Only one tyre was delivered, NT phoned Tyre Shopper, full of apologies, second tyre would be in by Wednesday. - I'll come in on Thursday, I called NT on Wednesday so that I wouldn't waste my time again. Guess what? Still no second tyre, and even the first tyre although the correct brand but wrong type.
NT manager volunteered to personally collect 2 tyres from another branch and call me when he has them in. This he did and tyres fitted that afternoon.
NT service gave very good service, but TyreShoppers didn't give the impression of caring at all.

Even their response is a fob off. Claiming that this is one of those times when a delivery is not on time.
Can't they even read? or is it that they really dont give a monkey's?

18 December 2012

Reply from Tyre Shopper

Dear Terry Cee,

We do apologise for the inconvenience that has been caused.

Tyre Shopper has access to many suppliers and generally all delivers are made on time for the fitting. occasionally deliveries are not made on time for the fitting, this is rare, unfortunately this is one of those situations.

Kind regards
Tyre Shopper Customer Services

Terry Cee´s profile

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Terry Cee
United Kingdom