Hannah Thompson´s profile

Reviews (1)

Jokers' Masquerade

quick deleivey but poor product and lack of re-return.

We found the website easy to use and was delighted by the quick delivery. However upon receipt i was disappointed with the quality of the item plus it was damaged. I emailed immediately with a request to have the item replaced but still await a response. I would be grateful if you give this your most urgent attention.

19 December 2012

Reply from Jokers' Masquerade

Hi Hannah,

Thank you for your review. We are sorry to hear the item was received faulty. Our costumes go through stringent quality assurance at the manufacturer however, there is a very small percent which may develop an issue after these checks.

We are unable to locate your original e-mail but can assure you that a replacement helmet has now been sent out. Please expect this in the next few days.

Thank you for bringing this to our attention and your kind words regarding our website and delivery times.

We hope this will not deter you from shopping with us again in the future.

Kind Regards,

Hannah Thompson´s profile

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Hannah Thompson
United Kingdom