Mr Richard Kriaun´s profile

Reviews (2)

Animed Direct

Reliable and good value.

I couldn't log in to my usual supplier so looked around and found this company. Glad I did. Very happy with the whole process.

Mattressman

Excellent service that doesn't cover my dissapointment!

Believe me! This company is everything you want from an on-line dealer. Good choice, promt follow up, fast delivery. But! Once the monies were paid over, it fell flat on its face for me!

They said they had an old mattress collection service, but check the post code first; which I did.
The post code was good enough for delivery, but the driver refused to take my old mattress. An awkward trip to the council tip for me now. No green recycling credentials here then Mattressman.

Mattressman was full of promise; but they had no follow through to the finish.
What a shame...
Sadly I can't recommend as I'm still annoyed and I will look elsewhere in years to come.

14 December 2012

Reply from Mattressman

Thank you for your review and for coming to Mattressman to purchase your Silent night mattress.

I apologise that we were unable to offer you a disposal service. The post code checker on the website confirms that this is unfortunately not a service that is available in your area. This is a chargeable service at £15.00 per item which was not added to your shopping bag because it isn't available to you I'm afraid.

My apologise if this was not clear on the website to you and for any inconvenience that this caused.

Kind regards

Customer service manager

Mr Richard Kriaun´s profile

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Mr Richard Kriaun
Reviewer
United Kingdom

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