Expedia

WORST COMPANY EVER

So I booked my ticket by calling an agent. Never received my confirmation. I called them again. The agent tells me that they couldn't book it because the price changed. I was like okay cool. I booked another ticket from some other website. I saw a charge from expedia on my credit card. Call them up and ask them wth is going on? After talking to them for another 2 hours I found out that the agent had put the wrong email address and that's why I didn't receive the confirmation. I ask them to cancel it and they tell me that I will have to pay a cancelation penalty for their mistake!! After fighting for 2 hours the supervisor tells me that they will refund the whole thing. Havent received my refund and its been more than three weeks! Every time I call them the person tells me that they have processed the refund!