OK unless something goes wrong, then the slopey shoulders start, cut and pasting terms and conditions telling you to sort it with the restaurant, not bothered about customer service, nor the 90 minutes delivery time...
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I'm really sorry to see you have had a negative experience on this occasion. Customer care is really important too us and I am really sorry to see your experience doesn't seem to reflect the type of customer service we aim to provide. I would like to look into this further for you. Could you please email me with further details? My email address is trustpilot@just-eat.co.uk.
Thanks
Kindest regards,
Preena
Social Media Consultant