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Does not reply on complaints

Arrived in hotel at frontdesk. Hotel seems not to be booked on our name. All other persons got a drink on arrival. We stand there for 1 hour. Finally we got a room.
But only 2 single beds. We where with 3. Back again to the frontdesk. This hotel has not standard double/Twin rooms as mentioned in the order. We got the last room in the hotel in the cellar. No sea view. We sent a complaint to alpha rooms. However no reply till today.

Hotel: Lopesan Costa Meloneras Resort, Gran Canaria

Marian Kelly found this review useful

Frans´ profile

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Male, 1960
Maastricht, Netherlands