Dave´s profile

Reviews (1)

Onestop Digital

Pray you don't have to make a return!

I bought a Canon 40mm STM lens, it was delivered quickly but the box showed signs of being opened and the lens had a white spec inside it. I ignored this because I firmly believe one little spec will not affect the performance of the lens however after some use it became clear the lens also has a severe front focus issue, when shooting wide open with a subject about 10 meters away the subject will be soft and the ground right in front of my feet will be tack sharp.

I believe this lens has been returned before and I have received a second hand lens that is also faulty.

I emailed the company to express my concerns and basically got a massive fob off that started off badly by claiming it's very unusual for Canon lenses to have focus problems (not true) and then asked me to jump through various hoops before trying to scare me off by saying if Canon found the lens to be working correctly I would have to pay for postage both ways and also pay Canon's "inspection fee"

I am at a loss what to do now as I get the impression that sending this lens back will just result in more excuses and denials and costing me more money!

I will never use this company again, I have a useless lens that I feel I cannot send back. If I buy from Hong Kong again it will be via ebay, at least the sellers have to obey ebay's rules and offer decent customer service.

Exact email response as follows:


Thank you very much for your email.

We are sorry to hear you are having some problems with your lens, however it is quite unusual that Canon lenses have focusing problems.

We strongly advise you to test the lens thoroughly before returning it to us, because we would have to charge you all postage costs and Canon’s inspection fee if Canon confirms it is not faulty. It might also worth taking the lens to a camera shop to try on their cameras and/or try their lens of the same model on your camera. Updating your camera firmware and resetting your camera to factory settings is also recommended."

Don't insult my intelligence!

Dave´s profile

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Male, 1982
Bridgend, United Kingdom