Michaela Hyman´s profile

Reviews (1)

Worldstores

Terrible after sales service.

I ordered a bedmaster signature 1400 Super king sized bed from World Stores in September, I thought I had got a real bargain plus as im in recovery from a serious back injury I needed a nice new bed, I arranged the delivery date, took time off from work but it wasn't delivered when promised but a few days later, when it was delivered a small delivery man just threw it out the back of his delivery vehicle in all it's various boxes and dragged it all into my house, once he was gone I had to arrange for a couple of men to help get this upstairs (I cant lift heavy objects because of my back injury), once it was up there, thats when I noticed there were parts missing and the mattress had been split on one corner by being thrown out the back of the vehicle by the delivery man.
Since I have registered a complaint with World Stores (several times) no-one seems in a rush to help me get the mattress replaced, I have been told it will be replaced but no-one knows when, I had a phone call about 3 weeks ago from a gentleman stating he was arranging a two man delivery team as I have a back injury to take the old mattress away and put the new one in my bedroom, he said "leave it with me, I will call back in half hour or so", well no-one called back and ive since tried contacting world stores a couple of times since, and no-one gets back to me.

I wouldn't recommend anyone using World stores, the after sales service I have received is very bad, Although I did speak to one very helpful individual who I emailed a photo of the damage to, but have yet to get any help, it's now exactly 3 months since this all started and as of today 14th of December nothing has been done to resolve this.

Julieand Alan Williams found this review useful

17 December 2012

Reply from www.worldstores.co.uk

Dear Michaela Hyman

Thank you for your feedback, I am truly sorry as your order has not been resolved and you are awaiting delivery of a new mattress.

I do apologize on behalf of people who have promised to contact you and have failed, please give me an oppurtunity to rectify this issue and to contact you.

Once again I do apologize for any inconvenience caused.

Kind Regards
Prachi

Michaela Hyman´s profile

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Michaela Hyman
Reviewer
1976
Walsall, United Kingdom

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