I bought a chair for £275 which was delivered missing parts required to assemble it (screws). I called to report this and I was told that it could not be dealt with on that day, but someone would call me back within the next few days. I was never called back. I called again to report this problem and I was told that the item needed to be collected and my money returned as the replacement screws could not be sent out.
A courier came without telling me when they would be coming and left a note saying they had been. I rang the number on the note many times with no answer. I then phoned Debenhams who said they would rearrange the courier. Again and again the couriers have come without telling me and on the most recent occasion coming at a different time that Debehams said they would come. It was three months ago that I bought the item. I have complained to Debenhams who still have not arranged for the collection or return the item. The people who answer their phones in customer resolution are hopeless. I have offerred to arrange for a courier myself - Debenhams have told me they would not refund me the money.
PLEASE DO NOT BUY FURNITURE ONLINE FROM DEBENHAMS, IF THERE IS ANYTHING WRONG WITH THE ITEM YOU WILL HAVE TO SPEND HOURS TRYING TO RETURN IT, AND YOU MAY NOT BE SUCCESSFUL AND BE LIKE ME HUNDREDS OF POUNDS OUT OF POCKET.
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