Their product does not work well. The instructions they give you for their site are not even written for the software they provide you with
They signed me up for an annual service and never tell you it is a two year contract. Just read all the other reviews on them. I can only think that the couple of positive reviews are written by themselves.
As I said, I did not know it was a two year contract as they never mentioned it at all. To add insult to injury they have now charged me for the 2nd year, only 9 months in to the first year. They said they sent a letter which was a notice to charge my card 3 weeks ago but this is not true. They are in breach of contract
They would not talk to me on the phone - a lady called Lynne Fletcher who is the renewals manager: tel: 08447747777 refused to speak to me, leaving her subordinate under her direction to inform me to fill in their online complaints form (which is worrying that they would need one anyway!!!)
On the complaints form I asked her to call me but she just replied saying they were not in the wrong and just to email her if I was not happy.
I have now approached HSBC to refund my transaction. If you have had similar problems, please report them at first to Citizens Advice on +44(0)845 404 0506, it only take a few minutes and the more complaints they get, the more likely it is these guys will stop ripping people off.
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