A month ago my phone was stolen and I was instructed that I needed proof of usage. I rang T-mobil and was assured that this would be done. For the following 5 weeks I called once a week and each time was assured that this would be done...NOTHING HAS BEEN DONE.
I called yesterday at my witts end, I was lied to and told that it had been sent, I asked to speak to a manager and was put on hold for 10 minutes in the hope that I would go away (I presume) as I was then told the manager was not available but that she could transfer me to a department that could help...She transfered me, only for me to be told that the department was no longer operational.
I called again today and was instructed that in order to get my problem resolved I had to go to the nearest T-mobile outlet. I went the requesting that I get sent proof of usage, I was instructed that this had been done. I asked if I could confirm this by checking my E-mail - this was not posible.
When I checked my E-mail I saw that I had been sent a proof of purchase which was of no use to me what so ever.
MY ADVICE WOULD BE NEVER EVER EVEN CONSIDER USING T-MOBILE THERE STAFF ARE RUDE UNHELPFUL AND DISEVING
Dave Naylor found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook