Heather´s profile

Reviews (3)

Wayfair.co.uk

Great products great customer service

I'm really impressed with Wayfair. Bought 2 things so far- they have a MASSIVE range of stock and site is really easy to use. The first item was great, the second item I had a problem with but customer service resolved it really quickly. Will continue to shop here and recommend to friends and family.

MADE.COM

Transaction wouldn't go through. Reported to customer service- heard nothing.

The website wouldn't take my order - it kept throwing up errors saying fields in my address were blank when they clearly were completed correctly right before my eyes. I took the time to report this to Made.com, but I heard nothing back at all.

All I got were 2 reminder emails telling me to check-out. These were useless, as I couldn't check out, and annoying, as I'd taken the time to report the problem and been ignored. It's not ok in my opinion to ignore prospective customers like this.

24 April 2013

Reply from MADE.COM

Hi Heather,

I'm afraid there was an error on the website for a few hours, which was preventing people from placing orders. We're sorry that you received the reminder emails, which wouldn't have helped. We certainly don't want to ignore you and would still like to help, if you can email contact@made.com

Best wishes,

Amanda

Feel Good Contact Lenses

Quick and easy

Easy to re-order, always delivered quickly, and I've not found anywhere much cheaper. Be great if you did the CRUK discount all year round though ;)

Heather´s profile

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Heather
Reviewer
United Kingdom

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