Sarah Cunningham´s profile

Reviews (1)

Hen Heaven

Poor customer service! Poor Communication

I was smelling a rat from after a couple of months of booking when they asked for £100 single supplement as we landed on an odd number. No one told me that on booking.

We went to Bath lovely city, found out our spa slot was 4.30pm. So late in the day and no way of changing it. So we had to go straight out with bag of stuff and we were so red, hot and sweaty from getting ready in a boiling hot busy changing room.

We had no hot water for all our stay. Upon complaining we were told by the Hotel we would get a free refund for our accomodation. After months we only got one night's worth. When I spoke to Hen Heaven it was take it up with Hotel, when we spoke to Hotel it was take it up with hen Heaven as to why we only received half our amount.

Took months to deal with. Only got a letter last week, Decemeber saying they will not be refunding the other nights stay. The Hen was in August!

Avoid and sort yourself people! Will never use or recommend again!

Amy Louise Clayton found this review useful

Sarah Cunningham´s profile

profile image of Sarah Cunningham
Sarah Cunningham
United Kingdom