I ordered a washing machine, it was the best price I could find for the make and model I wanted and the reviews confirmed it was the machine for me. I didn't have to pay extra for it to be delivered on a Saturday, they kept me informed about deliver time all the way through so I didn't need to wait in all day and it arrived on time.
I now use Trust pilot all the time after having a bad experience with a store and only seeing all the really bad reviews after my order went tits up!
I was about to spend over £100 on this site and thought I had better check here first, I am so glad I did! The website looks great SAYS everything that you want to hear...free delivery..free returns..BUT after reading ALL the reviews here I have decided to go else where. Even taking into account the good reviews which seem a bit to short and sweet, the problems people have listed are expensive, stressful, time consuming and sustained over a long period of time, therefore not improving. I doubt they will be in business for much longer when potential customers like myself see the experiences of others prior to even ordering, I'll save myself the trouble and listen to the wise words of others!!!
I ordered 8 items and asked for them to be delivered together when given the option. Delivery was free as I spent over £100+. The first set of items arrived mainly clothes, 2 of the items had price tags on them that were less than I had paid for them in the SALE! and I had been charged £3.99 delivery.
Second items arrive and include 2 glass candles which are packaged in a plastic bag with no other protection! They are literally smash to pieces.
I call to complain about all the above and am told while waiting on hold to get through to there 0844 number that all customers have been charged delivery in error, I speak to a girl who doesn't seem that keen on speaking and she arranges 2 new candles, great I think to myself - I ask her to make sure that they are packaged correctly this time and she says she can't do anything about how its packaged its down to the warehouse.
I get home and another package has arrived, this time its a box of TOMY learn and play eggs for my nephew, and I kid you not, you could not damage the box more if you tried, it has been clearly opened and the whole box has been cello-taped, which means someone actually cello-taped it before sending it to me!
I call to complain this time, I'm on hold for ages I speak to another young lady and she apologise that it has been sent out in this way and goes on to explain that everything i have ordered has come from different warehouses and again they have no control over how items are sent out, she doesn't offer to help but says a manager will call me back in 48 hours!
Been on to there facebook page and they are literally being inundated with complaints, and people are even complaining about not having replies to there complaints! Save you self the time, money and stress and don't order from Debenham's, i expect they will be bust by January if there are not up the creek already which would probably explain the shoddy service and delivery.
My External discounts please get rid of Debenhams from this site it embarrassing having read all these posts!
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