Sam Lewington´s profile

Reviews (3)

Excellent price....Great service

I ordered a washing machine, it was the best price I could find for the make and model I wanted and the reviews confirmed it was the machine for me. I didn't have to pay extra for it to be delivered on a Saturday, they kept me informed about deliver time all the way through so I didn't need to wait in all day and it arrived on time.


I now use Trust pilot all the time after having a bad experience with a store and only seeing all the really bad reviews after my order went tits up!

I was about to spend over £100 on this site and thought I had better check here first, I am so glad I did! The website looks great SAYS everything that you want to returns..BUT after reading ALL the reviews here I have decided to go else where. Even taking into account the good reviews which seem a bit to short and sweet, the problems people have listed are expensive, stressful, time consuming and sustained over a long period of time, therefore not improving. I doubt they will be in business for much longer when potential customers like myself see the experiences of others prior to even ordering, I'll save myself the trouble and listen to the wise words of others!!!

Kenn Fjellanderand Ian found this review useful

25 January 2013

Reply from

Hi Sam
Thank you for your review. I appreciate that some customers make decisions based around reviews. Obviously our feedback on Ttrustpilot is not great and should be better, however the number of feedbacks we have received on trustpilot is 45 whereas on Shopzilla we have received over 25000 reveiws, with an overall rating of 9.1 out 10. We feel that Shopzilla offers a more rounded view of Surfdomes service rather than the small sample on Trustpilot.
We do offer a Free Delivery and Free Returns service in the UK. Also if you purchase over £75 you can also select free Next day courier service Free of charge. There are some restrictions with our service of Free returns such as Oversized Items which it clearly staes on our website.

Most companies choose to use one or other feedback companies so that they can build up a better picture of overall service. In 2012 we chose to use Shopzilla and in 2013 we will be looking to increase reviews on Trustpilot which will give customers a more balance view to Surfdome.

I hope this helps improove your impression of Surfdome and look forward to your future custom.

Kind regards




I ordered 8 items and asked for them to be delivered together when given the option. Delivery was free as I spent over £100+. The first set of items arrived mainly clothes, 2 of the items had price tags on them that were less than I had paid for them in the SALE! and I had been charged £3.99 delivery.

Second items arrive and include 2 glass candles which are packaged in a plastic bag with no other protection! They are literally smash to pieces.

I call to complain about all the above and am told while waiting on hold to get through to there 0844 number that all customers have been charged delivery in error, I speak to a girl who doesn't seem that keen on speaking and she arranges 2 new candles, great I think to myself - I ask her to make sure that they are packaged correctly this time and she says she can't do anything about how its packaged its down to the warehouse.

I get home and another package has arrived, this time its a box of TOMY learn and play eggs for my nephew, and I kid you not, you could not damage the box more if you tried, it has been clearly opened and the whole box has been cello-taped, which means someone actually cello-taped it before sending it to me!

I call to complain this time, I'm on hold for ages I speak to another young lady and she apologise that it has been sent out in this way and goes on to explain that everything i have ordered has come from different warehouses and again they have no control over how items are sent out, she doesn't offer to help but says a manager will call me back in 48 hours!

Been on to there facebook page and they are literally being inundated with complaints, and people are even complaining about not having replies to there complaints! Save you self the time, money and stress and don't order from Debenham's, i expect they will be bust by January if there are not up the creek already which would probably explain the shoddy service and delivery.

My External discounts please get rid of Debenhams from this site it embarrassing having read all these posts!

Sam Lewington´s profile

profile image of Sam Lewington
Sam Lewington
Female, 1984
United Kingdom