The experience was a let down from start to finish. After paying deposits I enquired regarding adding an extra person to the booking only to be ignored by phone and email. When I eventually got through to Hen Heaven I was told the extra person would have to pay an extra £100 on top of original price and pay within the hour even though I had been chasing them for weeks!! On my hen party we arrived at the hotel to be told we had to wait an hour as check in was from 3pm, I explained that on our hen heaven itinerary it was 2pm and they said this was incorrect! On our arrival at the recording studio we were met by the rep who was very disorganised, late, didn't have the words to the songs and said we should have taken them!! The studio was in a dark, damp basement with a leaking toilet, with a dangerous staircase to get to the studio, nothing like the studio on the website!! We were supposed to be there for 3 hours and after 1 hour were rushed out, having to then sit on a street corner until our coach arrived to pick us back up! On a good note the hotel we stayed jn was great, central and breakfast was lovely. The recording cd's were supposed to arrive in time for my wedding and after weeks of chasing the songs had to be emailed to me as they couldn't get them done in time. I did complain after the hen party however after taking weeks to respond to my emails I received a rather rude response back stating they are sorry I had a bad experience however there is nothing they can do now! An apology would have been nice, you only get one hen party and my friends and I paid a substantial amount for the weekend. All in all the experience was a shambles and I am only sorry my friends had to part with their money for this as we went with hen heaven to ensure it would be organised!
Amy Louise Clayton found this review useful
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