MO Fraz´s profile
Reviews (2)
Ecarinsurance
stay well clear please
worst company ever in history
sent my driver licence and NCB so many times, now I am still gettting threats of they will cancel my car insurance, and charge a £75 admin fee.
customer service truly awful, no one can contact them, they dont reply back to emails and when you do speak to them, they slam the phone down.
dont waste your money go elsewhere, they will just give you one long headache
i hope this company gets closed down
Just Eat
they took my money and no food
i ordered via just eat - biggest ever mistake
the order was a total of £11.83,
they took money out of my bank,
confirmed this with the bank,
i got no order confirmation, i contacted them via live chat, and then confirm they had system errors so they will take your cash and not send the food,
they said a refund can take 24 hours to 7 days once they find the money,
i hate them, i work 60 hours 2 jobs to keep alive etc, and the last of my money was meant for a treat, i hope they get closed down
Reply from Just-Eat.co.uk
MO Fraz´s profile
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I'm sorry to see you were effected by a system error on our site. Unfortunately, on rare occasions when the order for some reason does not go through correctly, the payment transaction may still process subject to all fraud checks as we use a external payment handler to process the payments for us.
However, this does not mean you would be charged for the transactions as they are automatically cancelled by our system because they are not attached to an order. Whenever you use your card online the money is 'ring fenced' by the bank. This is done so the money is available when it is due to be debited. However, in your case, because the transaction is now cancelled the money will not be debited from your account in the next couple of days, however the money may not show in your available balance. This will automatically correct itself. This process takes from 24 hours up to 7 working days depending on who you bank with it can take longer.
Please email me on trustpilot@just-eat.co.uk so I can look into this further for you.
Kindest regards,
Preena