Mr Kovalenko´s profile

Reviews (1)

Pediwear Shoe Centre

Very kind and gentle service

Customer's service was perfect. Verified my size several times and sent what we agreed. But didn't put the documents of the first delivery when our post sent back the parcel for my account.

20 December 2012

Reply from Pediwear Shoe Centre Online

Dear Mr Kovalenko

Thank you for leaving your review. We are pleased that you found our customer service to be perfect - but of course we are concerned that we should receive 4 stars rather than 5.

We always include all the invoice documents with all of our Korean orders. We receive a lot of orders from Korea and this is standard routine practice. Unfortunately we have encountered a recurrent problem with UPS - our shipping agent - who remove the invoice for their own purposes and do not replace it. This has understandably caused frustrations for both our Korean customers and ourselves as we have to then fax another copy of the invoice.

We have complained to UPS regarding this problem and we will be keeping them informed of any further occurrences. In the meantime, we have found that faxing another copy rapidly resolves any problems so we hope your purchases was not unduly delayed as a result of this incident.

Kind Regards

Mike Small
Pediwear

Mr Kovalenko´s profile

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Mr Kovalenko
Reviewer
United Kingdom

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