Dwell Retail

Avoid at all costs!

Purchased a small side table as a birthday present, ordered on the 21st of October and promised delivery mid November and a phone call to say when it would arrive at the store for pick up!!!.

No phone call throughout November, decided to go to the store on the 9th December only to be told that it would be another 8 weeks before the table arrived.

Shop assistant apologetic but offered no reason for the delay, emailed customer services and got a short explanation which really didn't tell me anything and a cursory apology.

How can a company be run like this, take the customers money and leave them stranded, will be cancelling this order in a week or two and going to John Lewis to order furniture, at least they deliver when they say they will!