Alan Holloway´s profile

Reviews (2)

Okobe Ltd

Good price but failed on delivery target for Express Delivery

Paid the additional for Express Delivery and ordered it before the deadline for dispatch that day. When it didn't arrive, I phoned customer services who said that ParcelForce "missed" my item at the evening collection. It ended up same delivery slot as if I hadn't paid the extra. I emailed customer services asking for a refund but they never responded. Sad that otherwise good companies let themselves down like this!


AVOID LIKE THE PLAGUE - This Company is a joke

Ordered goods 10 days ago using PayPal, over £35 so qualified for free delivery. Got a response within a couple of hours asking for an additional £7 for delivery. I immediately responded asking for a refund as I was not willing to pay this.
Despite several emails & SPENDING OVER 3 HRS ATTEMPTING TO GET THROUGH ON THE PHONE they have not responded. I have now had to make a claim from PayPal, but won't get money back from them until near end of December at the earliest.
I am going to make a complaint to Trading Standards, and the Advertising Standards Authority (about false claims on their Web Site stating emails answered within 12 Hrs, Ha Ha).

Alan Holloway´s profile

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Alan Holloway
Male, 1946
Portsmouth, United Kingdom