Having read some negative reviews I was a little nervous to place what I consider to be an expensive order (referring to my budget, not the price of the product). I took advantage of the offer of free delivery when spending over £40, placed the order on Monday evening and it was delivered on the Friday.
The only negative is that the packaging was slightly damaged with a couple of small holes in the external packaging.
Ordered a pair of jeans online and chose standard delivery (3-4 working days) I ordered on a Wednesday evening so expected delivery around Monday / Tuesday the following week and as I had that week off work I chose for delivery to go to my home address.
On that Saturday morning I tracked the delivery just by chance and saw my parcel was out for delivery! I decided to stay in all day and wait. Nothing arrived! No calling card was left. I checked the tracking again and to my surprise it showed it had been delivered at 1pm and signed for by me!!!
I emailed Yodel and they replied the following day (to my surprise they were replying to emails on a Sunday) saying that if I hadn't received the parcel I would have to speak to the sender :( I emailed SD Sunday lunchtime and was expecting an auto-reply advising how many days to wait for a reply but I got nothing. I emailed again on Tuesday and got nothing. On the Thursday I was so fed up I wanted to call them although there was no phone number on their website (very odd!!) I found a number from a Google search, called and was in a queue for 10 minutes, then spoke to a lady who did not once apologise, did not seem bothered by my situation at all, she explained they take approx 5 days to look at email and there is no auto reply advising this because customers used to reply to the auto reply email which was a no-reply email. She said she would contact the courier and get back to me, she didn't even ask for my phone number or email address, I had to prompt her to check these with me!
No sooner had I put down the phone did I get an email from her asking me to print off a form, sign it to say I had not received the parcel and scan or post it back within 2 working days! She didn't mention to me on the phone that I would have to do this and I have no printer or scanner! The following day I was going to London for the day and Monday I had to be back at work so I had to get ready there and then and go to the local library to print, sign and scan the form and email it back to her!
This was 9 days ago and I still haven't had a phone call or email from an actual person explaining what was being done!
What I did get was an auto email telling me that a parcel has been shipped - but to the same address which was a problem as I was now back at work! Tuesday I had a calling card (yippee, they found the right house this time!), called the number and although my work is only 3 miles from my home the courier says she doesnt deliver that far away, so I had to ask my Landlord to accept the parcel which he kindly did.
I collected the parcel yesterday morning and THEY HAVE SENT ME THE WRONG SIZE!!!! I ordered american size 6R and they sent me 2S, they are far too small :(
I emailed them again yesterday but of course, I am still waiting for a reply!!!
(P.S. I have worked in customer services for 15 years and in my third email to SD I told them I would not yet write a bad review as they still had chance to resolve the situation to my satisfaction but as they could not be bothered to type a reply to any of my emails I thought now is a good time to write that afore-mentioned review!)
EDIT: I have just sent this to Watchdog!!!
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