I needed to send some documents fast, so I decided to use the special delivery service of Royal mail, since the price was much cheaper than other companies (now I know why). The next morning, I went to their web page to check the status of the package, since they promised it would arrive before 9 a.m., but it did not show anything. Hence, I called the company, several times since they didn't pick it up until the afternoon, and the guy who answered told me that the address I put was incompleted, that I didn't put the name of the street, which is completely false, I know what I wrote. Then, I told him that I needed the package back as soon as possible because I needed to submit those documents, and his reply was that the computer only says "sent back to the sender" and I would get it in 1 or 2 days, he didn't know even having the tracking number, I tried to talk to him but he was repeating the same thing like a machine, so that I told him I wanted to make a complaint. After 10 minutes waiting on the phone, a new guy picked up the phone, I told him I wanted to make a complaint, I explained the situation and he checked his computer and said that the screen only showed the number of the street but not the name, I told him I wrote everything on the envelope, it wasn't me the one who wrote in the computer and I wanted to make a complaint, and he replied quite rudely that it wasn't their fault so I couldn't make a complaint. This really pissed me off, so I told him he was nobody to tell me what I could or could not do and I wanted to make a complaint then he told me I could not make this complaint by phone I needed to write to an address he gave me, which does not seem so reliable, and hang up.
I think this company should learn how to treat customers, I will never use them again and I do not recommend them to anyone.
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