Dwell Retail

Crazy delivery times, awful customer service - beware

I don't usually write reviews online, but Dwell have driven me to it. Take it as a warning, buying online from Dwell is not a pleasant experience.

An order was placed at the beginning of October; it's now mid December and my order summary currently says stock is expected within six weeks! Throughout this time, Dwell's estimates of when stock is expected has fluctuated between a week and eight weeks. None of the in-stock lines have been delivered (as a good will gesture). No emails were sent conveying the delays since ordering.

Payment was taken when ordering, however when this morning I decided enough was enough and called to cancel the order, I was told I could not get a refund as my card details had changed since payment (my wallet was stolen during the delivery wait). Staff were unhelpful. Customer services are due to contact on Monday, however I'm currently £200 poorer and highly unimpressed with Dwell. It's a shame, because the products on their website look great.

Beware.