Sophie Norman´s profile

Reviews (1)

Interlink Express

Terrible. I wish Amazon would use DHL - can get a package more easily and quickly delivered from Australia with them! Rubbish Rubbish Rubbish!

To my dismay I saw that my Amazon parcel was being delivered by DPD (previously terrible terrible experience). After requesting via text from DPD to have my parcel delivered to any neighbour in the road (just over 60 houses in the road!!)I felt slightly happier. I get a text later in the day to tell me that the delivery was unsuccessful as no body in the entire road was able to sign for the package, therefore no delivery made. I found this strange as my next door neighbour signed for another parcel with another courier during the same delivery time allocated by DPD, coupled with the fact there are over 60 houses and neighbours around I knew were in that would sign for the parcel, I find the entire debacle quite strange. I have now worked out that it is interlink express instead, but at no point have I been told of this. I currently have been on hold for over 15mins, listening to adverts on there hold tone. The collection depot times are 9-5 Mon-Fri and I cant have an option for a Sat collection. So if I am not in the house during the week, and work a 9-5 job, basically I cannot collect my parcel. Which is no help to a normal person with a normal 9-5 job! Any help with this would be great! Oh still on hold thats over 20mins! I have opted for a redelivery to anybody that will sign for Monday, again knowing people are in. Will be interesting to see what happens! Oh and never got through on the phone! What a bunch of jokers they are!!

07 January 2013

Reply from Interlink Express

Hi Sophie,

I'm very sorry that you had a below par experience, and apologies for any inconvenience caused. I see that the parcel was eventually delivered on 17 December 2012 - was everything okay when we visited? Please email if you need any information or if you wish to discuss this matter further.

Kind regards,


Sophie Norman´s profile

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Sophie Norman
London, United Kingdom