Mark J. Benson´s profile

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Missed short flight costs $3000

Book directly with airline. Expedia is a sham broker. We booked travel from the US to Italy though Expedia, 3 legs. When we arrived the first airline would not let us board, overbooked. They told us to phone Expedia. The Expedia rep advised us to drive to another airport. Then after an hour on the phone we learn that they want us to pay another $3,000 and the reps are in the Philippines. There is no customer loyalty, the airlines all point to Expedia and Expedia cares zero. Lesson learned- drive to a direct flight airport.. Book through the airline directly.

Mark J. Benson´s profile

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Mark J. Benson
Blacksburg, United States