Tudor Jones´ profile

Reviews (2)

Battery Force

Great price, great service - what more is there to say?

Found that they sell Duracell Procell packs of 10 at a great price. Much cheaper than buying the blister packs

Blackcircles.com

Needs to focus on details and customer service responses

OK first experience with ordering and fitting. Let down by inaccurate information about fitting service which advertised time slots but once order processed it was on a fiirst come first served basis - would not have selected this fitting service if I had known this before placing the order. Very poor quality response from a clerical assistant even though my complaint was sent to my "account manager" also complaint sent to MD not dealt with by him even though website etc implies that he takes an active interest. Not sure if I will bother with BC again or be recommending them to others.

17 December 2012

Reply from Blackcircles.com

Mr Jones

Thank you for taking the time to review your recent order –I am sorry to hear that our service has given cause for complaint on this occasion.

Please be assured that our MD takes notice of all feedback provided by our customers – it is only constraints upon his time that prevent him replying personally to every e-mail.

The issues that you have raised have now been dealt with and I can only apologise for your experience.

I hope that you may feel able to reconsider trying us in the future.

Kindest regards

Blackcircles.com

Tudor Jones´ profile

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Tudor Jones
Reviewer
United States

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