Ordered from this Company due to Xmas promotions making products cheaper than my usual website but during checkout the promotion amount was not deduction from the total amount. I sent an e mail, which was ignored, advising that if the promotion money was not going to be deducted i wished to cancel my orders as this made my orders more expensive than my usual web site. When I received confirmation that my 1st order was dispatched. I phoned to check if the promo code was to be deducted. To be spoken to by a very snippy lady who was to phone me back regarding this matter. This never happened, and I still didn't know if I was to receive the discount or not. My orders arrived and on checking the Invoices noted there was no discount. This is not what I expect from any website and was severely disappointed that this had happened.
I finally spoke to another lady who was very helpful and was able to reimburse the money owed. This took a total of 2 weeks and has put me off using this we site again.
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