Gillian Stewart´s profile

Reviews (2)

Wellbury

very quick

I ordered my purchase 1 day and was very surprised to get it delivered the next day. Very quick and would not hesitate to re order in the future.

BestPet.co.uk

promotions codes not removed

Ordered from this Company due to Xmas promotions making products cheaper than my usual website but during checkout the promotion amount was not deduction from the total amount. I sent an e mail, which was ignored, advising that if the promotion money was not going to be deducted i wished to cancel my orders as this made my orders more expensive than my usual web site. When I received confirmation that my 1st order was dispatched. I phoned to check if the promo code was to be deducted. To be spoken to by a very snippy lady who was to phone me back regarding this matter. This never happened, and I still didn't know if I was to receive the discount or not. My orders arrived and on checking the Invoices noted there was no discount. This is not what I expect from any website and was severely disappointed that this had happened.
I finally spoke to another lady who was very helpful and was able to reimburse the money owed. This took a total of 2 weeks and has put me off using this we site again.

17 December 2012

Reply from BestPet.co.uk

Dear Mrs Stewart,

We are very sorry to hear of this experience and the confusion caused (under normal circumstances promotional codes should apply immediately at the checkout stage).

We have in the meantime added a voucher to your account should you change your mind in future, and please do email us any further concerns and we will do our best to advise.

Many thanks in advance,

Bestpet.co.uk

Gillian Stewart´s profile

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Gillian Stewart
Reviewer
United Kingdom

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