Mr Neil Morley´s profile

Reviews (1)

IronmongeryDirect

Did not arrive when promised!

I was expecting my items on a Tuesday, so I waited in all day for them (as they wanted a signature). At 6pm, as it hadn't arrived, I phoned the ironmongery direct customer service who promised that it would turn up that day even if it was as late as 8pm, which it did not. The next day as I was about to leave unusually late at 9.15am, my delivery came, however the delivery man only handed over 1 item, when I explained that I was expecting 2 he said "Oh, let me just check" he then looked in the back of the lorry and found my other item. All in all a thoroughly unprofessional service, and as I was using this service for my business a very disappointing one.

17 December 2012

Reply from IronmongeryDirect

Good Afternoon Mr Morley

Thank you for taking the time to discuss your feedback with me today. I'm sorry to hear of the issue you had regarding your delivery and as discussed I will look into this further for you and make sure steps are put in place to rectify this happening again.

I would like to reassure you that this is not our normal level of service. I hope you will use us again and give us the opportunity to show you our usual high standards.

Kind regards
Lauren Tennant
Sales Team Leader

Mr Neil Morley´s profile

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Mr Neil Morley
Reviewer
United Kingdom

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