David Garrigan´s profile

Reviews (1)

Tyre Shopper

Excellent on line service, disasterous fitting service, vehicle left with unresolved fault!

The online choosing and ordering was fine. Seemed like great value. 2 front tyres and wheel alignment were done at NTS in Cheadle, Stockport. Since fitting the car now pulls to the left and feels very unbalanced at the front. I returned the vehicle twice. Alignment was checked and found to be fine. The fitter road tested the car and agreed that the fault existed. I do high mileage and feel concerned at motorway speeds now, the car previously felt secure.
After my second visit the verdict from the staff at NTS was that there was nothing they could do other than swap front to rear tyres, I declined this offer. Very poor service. I will probably have an independent inspection of the vehicle.

18 December 2012

Reply from Tyre Shopper

Dear David Garrigan,

We do apologise for the inconvenience that has been caused.

I see from your review that National Tyres branch staff have attempted to resolve the alignment issue on two occasions.

Would it have been worth attempting to swap the tyres round to see if this resolves the problem?

Do hope you get this resolved and will forward to a regional manager to investigate.

Kind regards
Tyre Shopper Customer Services

David Garrigan´s profile

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David Garrigan
United Kingdom