Tom Watchorn´s profile

Reviews (3)

SimplyGames

Excellent

Ordered Colonial Marines on the Friday and received on the Monday, which is day before release date.
Extremely pleased at getting day before.

Play.com

Good prices and straight forward site

Fairly happy with Play, easy to use site and almost always a very good price.
Only annoyance is that items do seem slower to despatch than say a year ago, new owners maybe?
All round pleased though so happy to recommend :)

Overclockers UK

Good prices but bad after service

Bought a graphics card from them, about £210 at the time. Had no issues with purchase and delivery and was pleased with the company at the time but when the card developed a fault after about a year (3 year warranty) so I had to post back, at my expense with no offer or refund there, and the replacement time was 5 weeks with zero word from them during. I find zero communications really bad for such a long repair/replacement time.
When I phoned up 4 weeks in I was told a replacement was sent out same day so waited a week only to learn I was lied to. Disgusting for a company to lie to it's customers!
The replacement card was faulty, failed under load which seemed to be a known fault from looking on random forums (AMD 7870).
Fair enough, this sort of thing happens but I've been told that I should expect it to be 28 days due to time of year. Not 'up to' 28 days but the full 28 days.
I am so appalled about this companies after service I will not purchase from them again and I recommend the members in my gaming clan to do the same.

19 December 2012

Reply from www.overclockers.co.uk

Good morning,

I apologise Tom for the waiting times on the RMA, unfortunately some manufacturers can take long than others and they all state it can take up to 28 days. However I am unsure as to why this was not mentioned to yourself so I apologise for the information not being passed across to yourself.

Tom Watchorn´s profile

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Tom Watchorn
Reviewer
1985
Lincolnshire, United Kingdom

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