Dee Fry´s profile

Reviews (1)

PineSolutions

is all as it seems

Purchased a sideboard from Pinesolutions, as soon as i saw it i could see that the doors and drawers did not line up - when I queried it with the company, i had the option to return it which would cost me £30 or have another item. I wanted this sideboard as it was the perfect look for my hallway. When they viewed the photo - they said "it was within the manufacturers tolerence level" I am assuming that by this they are saying "dont expect it to be perfect" - if you would like to see the photos - ask the company. You can see very clearly that the middle bar is out of alignment - shame - my first and last purchase from Pinesolutions.

19 December 2012

Reply from PineSolutions.co.uk

Dee,

I'm really sorry to hear that you were not happy with the item that you have received from us.

After you kindly forwarded a image of the Sideboard in question through to our team, we had this picture examined by our Quality Control Manager to ascertain whether there was indeed a fault with the product. The issue that you raised (the gap between the doors not being in exact alignment with the divider between the drawers) is a natural variation caused by this product being made from solid wood, a material that is prone to natural expansion and contraction.

As a result of this, we offered to exchange this product for an equivalently priced product of your choice at no additional cost to you. If you did decide to return this item, it would be defined as 'not suitable' as supposed to faulty and the charge for return does apply.

Barry Clare
Customer Services Team Leader
0844 248 8184

Dee Fry´s profile

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Dee Fry
Reviewer
1960
Bexhill, United Kingdom

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