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Worst Service Ever.

I made the terrible mistake of booking flights through BravoFly. I booked flights from Zanzibar Tanzania to Rwanda Kigali. Two flights, two airlines one booking. The first flight was with Precision Air from Zanzibar to Nairobi. The second with Rwanda Air from Nairobi to Kigali. There was a 3.5hr layover in Nairobi. We we happy with the price and the timings.

THEN Rwanda airlines rescheduled the flight bringing it forward by over 2hrs leaving just over 1 hour layover. Given there is no ability to check in online with Rwanda airlines and you need to checkin 1hr before and clear immigration etc the rescheduled flight was no longer suitable. I asked Bravofly to put us on an earlier flight with Precision Air - they told me there were no earlier flights - a simple web search proved otherwise. I then asked for a refund so that I could make the change myself. They told me they would not give me a full refund. Given the rescheduling made the trip actually impossible I protested this. The staff member refused to refer the matter to a supervisor and refused the full refund. Nearly a month later I am still awaiting to find out how much bravofly will refund and am now out of pocket $600 having booked alternative flights directly with the airline. DO NOT USE BRAVOFLY

Matt Corrigan´s profile

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Matt Corrigan
Juba, United States