This would not be my first choice anymore and 2013 will try another company who perhaps at least has time to communicate to customers instead of just a web site. Customers want to be informed- whether good or bad news. An email would be great but a phone call would be better.
Ordered a hot tub cover and told 5 weeks- rang after 7 weeks and informed 14 weeks. You would of thought I might at least get an email to tell me? Still not arrived - lets get that crystalline ball out!
If you want to keep customers then treat them how you would like to be treated.
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