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disgusting service!

"we promise good service" - yeah right. The service side is practically in-existent and when you finally get to deal with customer services after incredibly long waiting times the service is....a TOTAL let down. Please don' t use. How can they say? we are the Uk s fastest growing online retailer? a scrumptious lie!
Still waiting for my refund to get processed through my bank after I had to initiate the process as their system won't do it. Waited more then a month for my order. No apology for delay, no e-mails no nothing!
Horrible! I'm disgusted!

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Tudor Andrei Oros
Nottingham, United Kingdom