I Clarke´s profile

Reviews (2)

Go-Electrical

Never again

A Google search (and the Go-Electrical web-page itself) showed a price but when I took the item to the check out the price increased. I complained about this and even the next day this had not been changed and was still showing the lower price ie a low price on the web-site and another higher when the item was put in the shopping basket. I was told by email that the "price was in the process of being changed" and " we are not able to honour a previous price if an order has not been attempted at that price". I did attempt an order and the price was not changed until after that which is evidenced by an email to the seller at the time of attempting it at 2300 on 12 February ... but the price advertised was not honoured as promised. While there is no obligation to sell an item ie legally it is termed "an offer to treat" and not a sale this to me as a customer although on the internet is like being attracted to go into a shop that is advertising a product in the window at a low price and when you take it to the check-out it is another higher price. It leaves a bad taste and the price advertised should be honoured as an order was attempted at the advertised price.

17 February 2014

Reply from Go-Electrical

Thank you for your order.
Prices can fluctuate day to day, and the correct price will always be displayed on the product page itself. The configurable image of all 3 kettles may have given a ‘From’ price, and if this ‘from’ price was in the process of being changed to reflect the price of the kettles as you were looking we are sorry. When a colour was selected the correct price was showing, the same price shown when the item is put into the basket for checkout. As we could not see an attempted order on our system we were unable to honour a previous order attempt. We are sorry for any inconvenience caused by this matter.
Kind regards,
Customer Service
Go-Electrical

Wellbury

Excellent. As Described. Well Packed, Quick Despatch.Reasonable Price

Excellent. As Described. Well Packed, Quick Despatch.Reasonable Price

I Clarke´s profile

profile image of I Clarke
I Clarke
Reviewer
United Kingdom

About