Book a British Airways flights to Vietnam via shanghai.... They failed to tell us it was too separate flights. Meaning although we changed in china for 3 hours we needed a via to go their the airport. We called them at the airport and they said it wasn't their problem and after 45 minutes off being on hold and being read out their terms and conditions they said it wasn't their problem and they dint need to tell us about needing a visa to go their an airport and we needed to book another flight... Bearing in mind we paid over £2,000 for flights in the first place... They wouldn't re route us in anyway way it help at all the customer service said they couldn't do anything just sell us another flight!!! An absolute joke and I would NEVER book with them again they give agents a bad name. Luckily BA have been great with us and helped out massively!
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