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Very bad customer service when Play.com vendors fail to deliver, please avoid their vendors if possible

It started out positive as every other previous purchase through play.com, got the notification e-mail that order ID 292710824 was dispatched. I then waitied for about 2 or 3 weeks for the goods to turn up without any success, I contacted the Vendor (i.e. BlurayKing) via play.com, there was no reponse. I then escalated by contacting the customer helpdesk at play.com. They eventually responded to my e-mails after 3 attempts (Not good).
Play.com customer service later open a claim (# 9936458) to refund the transaction IF the vendor still fails to deliver within 5 working days. I did follow up with the customer service at play.com after 5 working days only to be informed that "Claim #9936458 had been closed because the vendor informed them that this issue was resolved".
Now common sense would imply that I the buyer who opened the case against the vendor that never delivered on the sale would be the person to confirm that the issue was resolved and that the claim could be closed, but unfortunately it seems the customer service at play.com would rather honour a disapointing vendors opinion rather than a loyal customer.

Anyway, I did ask my Credit card company to void the transaction since the purchase was never delivered and I will be closing down my account at play.com once this nightmare is over.

Shame on the Customer Service at play.com, what a drain on resources that lot is.

Valéri Natanelov found this review useful

H-Geezer Majek´s profile

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H-Geezer Majek
High Wycombe, United Kingdom