John Wallace´s profile

Reviews (1)

Wineware

Wineware 10; Others Nil

The service from Wineware is excellent with a prompt turnaround. The website works well, is user-friendly and I received an email to say when the goods were being despatched. The goods were totally as described and fully up to expecation.
The only problem for me, as it is with purchases from many other online traders, is the use of Royal Mail to make the delivery. Yet again, a card through the letterbox to say that, because we were out, it could not make the delivery and that I should wait 24 hours then join a long queue to collect the parcel from the main parcel office, at my expense. The length of the queue should indicate that this service is not working.
Nevertheless, I thouroughy recommend Wineware as a supplier.

27 December 2012

Reply from Wineware

Hi John,

Thank you very much for your comments regarding our website and service. I'm sorry to hear about your experience with the Royal Mail and we can only assume that this is due to this extremely busy time of year. If orders can be left with a neighbour or somewhere safe or convenient, then this usually prevents this unfortunate situation occurring, however we fully understand that this is not always possible.

Many Thanks,
Mark

John Wallace´s profile

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John Wallace
Reviewer
United Kingdom

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