The pyjamas were really rather nice. But the whole delivery experience is a nightmare. Paid £5 extra for express delivery and they didn't arrive. BHS refused to do anything except email its delivery agent Hermes. Certainly not telephone them, or send another one out until the issue had been resolved at their end. My mother-in-laws birthday was well past by then. Google Hermes and you’ll see lots of bad comments about their service – BHS obviously signed up on price, not quality of service. Companies like BHS just don’t get it. They will go out of business unless they can compete with Amazon. As it is, they are playing around the edges, pathetic really. Staff in the St Albans shop today weren’t much better, too many poorly trained kids and inadequate managers. They'll go bust and wonder why. No doubt the CEO will get a handsome payoff, though.
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