Ordered 4 items from BHS. 3 were delivered. I informed them straight away. Other than an automated response I did not hear anything for a week. They then asked me about the packaging. When I said it was not damaged they told me that the warehouse said they had packed all my things. I had already informed them that the delivery list said all items were there but one was missing. A refund was eventually given, but no apology or suggestion as to how this had happened or how it would be prevented in the future. Each time I emailed a different person responded giving a feeling that I was very much a reference number rather than a person. I will not be using this site again.
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